Every order is shipped tracked. Delivery to the Netherlands, Belgium, Germany, France and most of the EU usually takes 3–7 business days. The UK, Switzerland and Norway take 5–8 business days, and the US and Canada 7–10 business days. The estimate for your own country is shown at the top of every page and again on the product page before you order.

Shipping is calculated at checkout based on your delivery address, and it is free on orders over €100. Full details are in our Shipping Policy.

Not always. Our products are fulfilled from different locations, so an order containing both a ponytail and skincare can be dispatched separately and arrive on different days. You are only ever charged shipping once, even when an order is split across several parcels.

Orders may be shipped from the Netherlands or directly from one of our international fulfilment partners.

Orders shipped from within the European Union to an EU destination are not subject to additional customs duties upon delivery.

Orders shipped from outside the European Union, including orders dispatched directly from our fulfilment partners, may be subject to customs duties, import taxes and/or handling fees depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes or handling fees charged upon arrival are the responsibility of the customer. These charges are set by the customs authorities and local carriers in the destination country and are not controlled by Boudoir Cosmetics.

Yes — within 14 days of delivery, as long as the item is unopened, unused and in its original sealed packaging, for hygiene reasons. If your order arrives damaged or incorrect, email us and we will put it right at no extra cost. Full details are in our Return & Refund Policy.

Checkout runs on Shopify Payments over an encrypted connection. The methods available to you are shown at checkout, along with the icons at the bottom of every product page. We never see or store your card details.

Email info@boudoircosmetics.com. We reply within 24–48 business hours, Monday to Friday. If it is about an existing order, please put your order number in the subject line.